Service in focus
01.10.2015 | Hauppauge, New York, USA – “We are not ‘one shot’ salespeople”
states Jeff Baker, president. “It is easy to sell something once, but we are dedicated to building long term relationships with our customers. That is a key to our success… and theirs.” Baker points out that all calls received during regular working hours (8:00 am – 6:00 pm E.S.T.) are personally answered by a staff member, not a voice mail message.
Most questions are answered and problems solved in a matter of seconds. More complicated matters are usually dealt with in minutes – not hours or days. “Our staff is trained to be helpful, knowledgeable and, above all, courteous,” Baker assures.
They are equipped with the necessary information to provide on-the-spot assistance, and empowered to make proper decisions. “We are not just going to meet the expectations of our customers,” he emphasizes, “we are going to exceed them. If that means remaining in the office after hours in order to meet an essential customer deadline, then that is exactly what we are going to do.”
Customers are continually informed about the status of their orders, so they can plan accordingly and make the right decisions for their businesses. The information they receive is readily available, and up-to-date.
“Seconds to minutes” is the customer service mantra at Magic Silk and Male Power. “Our customers need this kind of attention,” Baker insists, “and they deserve it.” For more information on the hot designs for the intimate apparel industry, please visit the companies’ web site www.magicsilk.com.